Refund policy

Massive guarantees the quality and functionality of all products on sale for 14 days from the date of receipt. If you receive a defective or non-functional item, please send us an email to to arrange a possible exchange or refund. The products will be replaced if possible with the same artist / title. In case of unavailability, you can decide to obtain a credit to be used in a future purchase or to be refunded.

In the event that part or all of the items are found to be defective, we will replace or refund only the products that have manufacturing defects and not those that malfunction due to possible incompatibilities with audio / video players. Therefore, in order to avoid a non-refund, before requesting the replacement of the product, we recommend making sure that the defect found persists even on systems of another brand or model.

Sales of products via the Internet are governed by the law (Legislative Decree 6 September 2005, n. 206) which regulates the matter of distance contracts, that is, carried out outside commercial premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and obtain reimbursement of the expense incurred. This right is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to any professional activity carried out.

The consumer has the right to withdraw from any distance contract, without any penalty and without specifying the reason, within 14 days.

The right of withdrawal is exercised:

1 - sending a written communication by registered letter with acknowledgment of receipt a

Massive Snc Via Gustavo Fara, 4
20124 - Milan

2 - returning the purchased goods carriage paid (postage to be paid by the sender)

The items must be substantially intact and in their original condition.

In the case of defective material, the customer is requested to specify the nature of the defect and at what point exactly it occurs.

Massive will send the amount due within 14 days, net of shipping and / or bank charges.

In this regard, it is noted that both on the basis of the provisions of the civil code (Article 1469 bis, paragraph III, no. 19), and on the basis of the provisions of contracts stipulated outside the premises of the company, territorial jurisdiction is mandatory and is of the judge of the place of residence or domicile of the customer (see article 12 of Legislative Decree 50 of 1992 and article 14 of Legislative Decree 185 of 1999)